|Guest Room 710|
|Guest room work station and TV|
Later that evening, I stopped at the front desk and asked the desk clerk for a map of the adjacent Riverwalk. “They’re over there on the bell stand,” she said. Considering that there were no other guests in the area, what she SHOULD have done was offered to get one for me or walked me over to the desk, not just pointed and said, “Over there.”
Other staff members more consistently met Hilton's high standards.
Housekeeping responded quickly to my request for a robe, which arrived at my door within minutes. Staff members I passed in the hall or the lobby offered a smile and a “Good morning,” afternoon or evening. Bartenders at the Lobby Bar were pleasant and efficient. The desk clerk on checkout was efficient and corrected a minor error on my bill without hesitation. The bellman was very prompt in offering to store the suitcases of a colleague and me upon checkout, and the valet was quick to call a cab when it was time to head to the airport.
The Hilton Palacio del Rio is a nice place to stay in downtown San Antonio and will be even better when management gets its entire staff on the same page, service-wise.
Visit my main page at TheTravelPro.us for more news, reviews, and personal observations on the world of upmarket travel.
Photos by Carl Dombek
Click on photos to view larger images