|Exterior, I. M. Pei Tower and walkway|
My room was in the I. M. Pei Tower, built in 1959 and designed by its famed namesake architect. A placard in the room explained that the building was a forerunner of “green” building practices, as “the structure and façade are made from elements from the excavation.”
The rooms, the placard continued, are representative of hotel architecture and size of the time in which the hotel was built, which explains why my room, while nicely furnished with all the modern amenities and well-appointed, was smaller than any U.S. hotel room in which I’ve stayed other than in New York City. The 10-foot ceilings, however, kept the somewhat cozy space from feeling claustrophobic.
|Tower guest room 1132|
While pretty properties are nice, it’s the service that can make or break a hotel experience. From the beginning, service was very good at the Sheraton Denver.
Upon check-in, I neglected to ask for a bathrobe so called for one when I reached my room. About 10 minutes later, I receive a follow-up call from Guest Services asking whether I’d received the item I ordered. I had not, so the attendant said she would call them again. The fluffiest hotel robe I’ve ever worn arrived within minutes.
|Guest room work station|
Two service “misses” stand out.
When I attend a conference, I spend a fair bit of time working in my room between sessions, and I hate returning an unmade room after several hours in sessions. Accordingly, I’ve adopted the habit of calling to request an early visit from housekeeping just as I’m about to leave the room. My request was honored promptly the first morning but required a second call the second morning when I returned after two hours away to find the room still hadn’t been made up. The third morning was like the first: my request for early service was answered promptly.
However, on both the second and third mornings, I also reported that the shower drain was running slowly and asked if maintenance could fix it. As you can conclude, it didn’t happen after the first call … or the second. Not a huge issue, but it does show a lack of attention to detail.
|Guest room bath|
There are several bars and restaurants on site, and the food at Katie Mullen’s, the Yard House, Zoup! and the 15/50 Lounge was very good, if typically hotel-expensive. The catered food at two receptions I attended was less impressive. In general, it tasted as though it had been prepared too far in advance, then kept warm or cold too long.
The Sheraton Denver is located right on the 16th Street Mall, which offers complimentary shuttle buses, and is within easy walking distance of several restaurants that are more interesting and reasonably priced than hotel fare. I particularly liked The Delectable Egg, about ½ block north of the hotel, which claims to be the home of the Denver Omelet. Regardless of that refutable claim, their egg-based breakfasts were quite good and easier on the expense account than the hotel, as were Einstein’s Bagels a couple of blocks down, and Johnny Rocket’s just across the street. In addition, the free shuttle buses can get you very close to Coors Stadium if you’re there during baseball season and you have an inclination to attend a game.
There is a business center on site, the shared Internet kiosks known as Linked@Sheraton, a fitness center, pool, and the usual amenities.
All things considered, if you need to be in downtown Denver and can get a rate that makes you – or your comptroller – happy, the Denver Sheraton is a fine place to stay.
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Photos by Carl Dombek
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