ANA earns SKYTRAX 5-Star rating for 7th consecutive year

Japan’s All Nippon Airways, or ANA, has been selected by the international air transport rating organization SKYTRAX as one of only 11 global airlines to earn its coveted 5-star rating.

SKYTRAX only awards the 5-Star airline rating to carriers that provide "5-Star level" service across more than 800 categories ranging from airport facilities to in-flight services. But even more impressive is that this commendation has been awarded to ANA for the last seven years since 2013, giving it an outstanding track record of success.

The recognition represents SKYTRAX's acknowledgement of the consistently superb service achieved by ANA's staff as well as the airline's efforts to constantly improve its products and services to make passengers' flights safer and more comfortable.

“ANA is pleased to remain in elite company among global airlines with the seventh consecutive 5-Star rating from SKYTRAX,” the airline said in a news release announcing the honor. “ANA has lofty standards for what constitutes success and will not settle for anything less than the best. All employees strive to make air travel as simple, convenient and comfortable for each passenger from the moment they book their ticket to when they exit the airport at their destination.”

Other carriers recently earning SKYTRAX’s 5-Star rating are Asiana, Cathay Pacific, Etihad, EVA Air, Garuda Indonesia, Hainan, Japan Airlines, Lufthansa, Qatar Airways and Singapore.

Although it has been a few years since I flew ANA, my experience aligns with SKYTRAX’s assessment. The carrier provided a top-flight experience during its first Dreamliner flight from Seattle (SEA) to Tokyo (NRT) in 2012, and even handled an unfortunate incident, which delayed the flight by a day, with aplomb.

Similarly, my experiences on Lufthansa, another 5-Star carrier, have been quite a bit more than merely satisfactory.

The most recent 5-Star ratings include two of three major Persian Gulf carriers - Etihad and Qatar Airways – but the third, Emirates, is conspicuous by its absence. Named the World’s Best Airline in the 2016 SKYTRAX awards and No. 4 in 2017 and 2018, it is only ranked as a 4-Star carrier at present. That said, as I opined after my experience that same year, I’m not sure how it could be much better.

Perhaps even more significant to North American air travelers is that Air Canada is the highest-rated North American carrier and the only one to earn a 4-Star rating. Alaska (NYSE:ALK), American (NASDAQ:AAL), Delta (NYSE:DAL), jetBlue (NASDAQ:JBLU), and United (NYSE:UAL) are all rated as 3-Star airlines, while Spirit (NASDAQ:SAVE) was accorded a 2-Star rating.

U.S. carriers Hawaiian (NYSE:HA), Frontier (NASDAQ:FRNT) and Southwest (NYSE:LUV) were not included in the SKYTRAX ratings.

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Photos by Carl Dombek
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