While many Hilton Garden Inns can be quite humble, this particular property was built as an Ameritel Hotel, which could explain its many upmarket features, including private balconies overlooking the Deschutes River and an indoor swimming pool and hot tub. The property also offers meeting space along with many of what might be considered more standard features, including a fitness center, business center and guest laundry.
At the time of our initial visit, we selected a King Deluxe room, No. 320, which turned out to have a sofa bed, fireplace and double shower in addition to the balcony and incredible views.
|Interior of Room 320|
|Shower for two|
Bathrooms included the standard amenities including a hair dryer; high-quality Neutrogena lotions, shampoo, and conditioner; as well as a kit with an Emory board and cotton swabs.
But a lovely physical setting is only part of the picture. Service is also vitally important, and the Hilton Garden Inn in Bend did not disappoint.
|View of The Old Mill|
from the room's private balcony
They provided a brief run-down of the amenities the property offered including the pantry next to the front desk that offered beer, wine and snacks; then provided our room keys and directions to the elevator. They did not once refer to as “you guys” nor did they use the grating phrase “No problem!” instead of the preferred “You’re welcome” or “My pleasure.” High marks for professionalism.
An on-property are a dining venue – The Garden Grille and Bar – offers breakfast, dinner and beverages. Room service is available during the restaurant's opening hours and there is also a 24-hour pantry offering prepackaged food and beverage items next to the front desk.
It is also just up the hill from the Old Mill District, which offers a wide variety of shops, stores and restaurants, though many are outlets of national chains. Downtown Bend, which is a short drive away, offers many more locally owned stores and restaurants.
The hotel does not offer some things one might expect to find at many upmarket properties. It does not have 24-hour room service, a concierge, in-room safes or valet parking, though self-parking is complimentary. But unless those things are deal-breakers, I highly recommend the Hilton Garden Inn in Bend's Old Mill District.
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Photos by Carl Dombek
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