Tuesday, August 9, 2016

Delta cancels flights for second day due to power, computer outage

Delta Air Lines is cancelling about 300 flights Tuesday morning in the wake of a power loss early Monday morning that continues to affect operations system-wide.

The airline announced the cancellations "[A]s it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers," according to a statement on its website.

Delta Air Lines flight departs sea-tac airport (SEA) in Seattle
Delta  flight departs SEA
"We were able to bring our systems back on line and resume flights within a few hours yesterday but we are still operating in recovery mode,” said Dave Holtz, Senior Vice President – Operations and Customer Center.

“We are sorry for what many of our customers have experienced over the past 24 hours, including those who remain at airports and continue waiting for their flights," Holtz continued. "We are doing everything we can to return our operation to normal reliability, but we do expect additional delays and cancellations.”

Tuesday's cancellations follow Delta's (NYSE:DAL) cancelling of approximately 1,000 flights on Monday due to a power outage near Delta's headquarters in Atlanta.

Following the power loss, some critical systems and network equipment failed to switch over to Delta’s backup systems, the airline said in an update issued Monday afternoon. The carrier's investigation into the causes is ongoing.

Although systems were returned to full operation within hours of the outage, delays and cancellations remain as the system recovers from the domino effects of the outage.

Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website, the carrier said.

Delta’s travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.

Delta is also offering compensation to customers significantly affected by delays or cancellations.

In addition, where available, customers are being provided with hotel rooms and other accommodations if a cancellation requires an overnight stay.

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Photos by Carl Dombek
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