Everyone was extremely cordial and helpful to a fault. Although I arrived well before the standard check-in time due to my flight schedule, I was given access to my room immediately. The desk clerk automatically signed me up for 1865, their guest loyalty program that provides express in and check-out service, a national newspaper delivered to the room daily, access to the fitness room, Jacuzzi and heated outdoor swimming pool, complimentary Wi-Fi access and mileage credit with a variety of partner airlines when booking directly through the hotel or corporate website.
|King room sleeping area|
Occasionally, I encounter a bell person who does not hide their disappointment when I tell them I will fend for myself but there was no such reaction at The Langham; staff was utterly gracious.
My room, a Standard King, was an example of understated elegance. The neutral tones of beige, wood and leather were offset by a pop of color from a single painting next to the bed. The living area was a generous 200 square feet while the bath was also fairly generous at about 40 square feet.
The guest room was outfitted with all the amenities we expect today: a large flat-screen TV, clock radio with iPhone dock, a comfortable armchair and table for relaxing, and a desk/workstation with ample power outlets for the array of devices with which we now travel. The credenza that held the large Sony flat-screen TV also held a tray with a hot pot, French press, cups, and an assortment of coffee, tea and other morning beverages, as well as an increasingly rare mini-bar which, thoughtfully, contained a plug adapter for those of us from other countries. A double set of windows kept city noise outside where it belongs.
Wi-Fi connectivity was better than many hotels at which I have stayed. As measured by http://www.SpeakEasy.net/SpeedTest, download speed was 2.24 Mbps, far better than the all-too-common 1 Mbps I usually encounter.
Waiting in the triple closet were bathrobes and slippers, an iron and ironing board, hair dryer, extra pillow and a safe large enough to hold my laptop, iPad and camera while I was out of the room.
The bath had a large soaking tub with a rain-style shower head, a heated mirror so guests can actually see after a steamy shower, and an impressive array of upmarket amenities. Of course, shampoo and rinse, body wash and body lotion were provided - by the high-end purveyor Zambeli - but The Langham went above and beyond.
On the vanity counter was a leatherette box about the size of a cigar box that contained a range of items we use every day and perhaps take for granted but occasionally forget when we travel. Those included two kits with toothbrush and toothpaste, a shower cap (does anyone still use those?), cotton swabs and pads, a shaving kit, a sewing kit, a nail file and talcum powder.
The Langham also operates a complimentary shuttle bus from the hotel to the central business district (commonly referred to as the CBD) from 8 a.m. until 9:30 p.m. For those who are keen to walk or take the CityLink bus, the hotel is a kilometer from the Auckland’s Sky Tower and SKYCITY, home to a number of restaurants and entertainment venues, including Sky City Casino and a variety of nightclubs.
Considering the excellent service, convenient yet quiet location and beautiful property, it is easy to understand why it is so highly rated. I wholeheartedly recommend The Langham when visiting Auckland.
Visit my main page at TheTravelPro.us for more news, reviews, and personal observations on the world of upmarket travel.
* - Per TripAdvisor rankings
Photos by Carl Dombek
Click on photos to view larger images