Wednesday, January 21, 2015

Obtaining a chip and PIN card for overseas travel

If you’re considering or planning a trip overseas, add one more item to your “to-do” list: get a “chip and PIN” credit card before you leave the United States.

Chip and PIN cards, also known as EMV cards, are widely used in Europe and Asia and are steadily being adopted as the standard type of credit card worldwide, according to BankRate.com. The United States is a notable exception.

Named for Europay, MasterCard and VISA – the three organizations that collaborated to develop them – EMV cards have a “smart chip” embedded in them and require a personal identification number (PIN) instead of a signature to complete transactions. While more and more credit cards issued by banks in United States contain a chip, there’s a subtle but important difference: most of those are “chip and signature” cards that require a signature to complete the transaction rather than a PIN.

Despite the inroads being made, the most common credit cards carried by U.S. residents are still the old-school magnetic stripe cards that do not have a chip at all.

While both MasterCard and VISA are adamant that merchants overseas are obligated to accept both chip and signature credit cards and magnetic stripe cards, there are numerous reports of American-style credit cards being rejected at automated machines at train and subway stations, toll roads, parking garages, luggage lockers and other such facilities. In such cases, it’s likely the devices simply aren’t equipped to process chip and signature or magnetic stripe cards.

Further, smaller merchants and shopkeepers in towns off the beaten path may not have been trained on how to process such cards and may simply refuse them, the rules notwithstanding.

In preparation for an upcoming trip, I contacted several credit card issuers in an effort to upgrade my existing credit cards to chip and PIN cards. The responses I received from the banks with which I deal were mixed, both in terms of products offered and the product knowledge of the customer service representatives with whom I spoke.

My first call was to a major bank I will call “Bank X.” I learned that the airline affinity card I carry – which, ironically, is the one card I have that does not charge foreign transaction fees – is not offered in a chip and PIN version. While some of Bank X’s other credit card products do have chip and PIN cards available, I would have to apply for a new card rather than simply swapping one card for another because affinity cards are “partner” cards and cannot be exchanged between different partners. However, the customer service rep for Bank X was quick to reassure me that merchants are obligated to accept my magnetic stripe card in any case.

At Bank Y, two customer service reps for two different cards gave me conflicting information. One told me that Card A, which I have carried for a couple of years and which already contains a chip, is a chip and PIN card. I already knew that was incorrect. During a trip to München in 2013, a public bus I boarded had a fare machine that accepted only chip and PIN credit cards or exact change. I tried to use that card along with the PIN number I have for cash advances, but my card was not accepted. As I later confirmed, that card is not a chip and PIN card but a chip and signature card, as are most of the credit cards with chips currently issued in the U.S.

I then called the customer service department for Bank Y’s Card B and was told that I could get a chip and signature card for that one, but not a chip and PIN card. In that case, the rep knew the difference and explained it accurately.

A third major bank, Bank Z, promised that their card could be issued as a chip and PIN card, and the rep specifically called it an “EMV” card. Finally, success!

The bottom line is this: while the differences between cards may be subtle, it’s important to understand that all credit cards with a chip are not chip and PIN cards, and it’s also important to understand that not all customer service reps understand the difference.

We must each do our own research. Resources like CreditCardForum.com and CreditCardInsider.com can be helpful in identifying banks and credit unions that issue EMV cards. Failing all else, as the CreditCardInsider page details, a number of companies offer prepaid cards with chip and PIN technology.

Give yourself plenty of time before your trip to either upgrade existing cards or apply for a new one if you’re so inclined. Travel can be stressful enough; upgrading your credit card(s) before pulling out your passport may help make your travels just that much smoother.

Visit my main page at TheTravelPro.us for more news, reviews, and personal observations on the world of upmarket travel.

2 comments:

  1. Chip-and-PIN technology is also in place in Canada, although you can also swipe your card at most machines. Hey: Canada is a bilingual country!

    BTW, in Australia, the term is EFTPOS -- Electronic Funds Transfer at Point Of Sale. There was a panhandler on one street in Melbourne who held a sign saying, "Sorry: I don't accept EFTPOS".

    ReplyDelete
  2. Thanks for the information!

    ReplyDelete

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