In a category heavily dominated by overseas carries, Hong Kong-based Cathay Pacific unseated Emirates, which won top honors in 2013 but slipped to fourth behind Qatar Airways and Singapore Airlines this year. Rounding out the top 10 were Turkish Airlines, All Nippon Airways (ANA; Japan), Garuda Indonesia, Asiana Airlines (South Korea), Etihad Airways (U.A.E.) and Lufthansa (Germany).
SKYTRAX’s World Airline Awards are based on the world’s largest annual airline passenger satisfaction survey. Operated online between August 2013 and May 2014, nearly 19 million customer surveys were completed across a range of survey topics, resulting in the awards for Airline of the Year and a variety of category awards.
More than 105 different nationalities participated in the customer satisfaction survey, which covered over 245 airlines, from largest international airlines to smaller domestic carriers. Survey responses are screened to identify and monitor ISP / user information and delete duplicate or multiple entries, according to the World Airline Awards website.
The World’s Best category also includes Low-Cost Airline (AirAsia), Cabin Staff (Garuda Indonesia), Airline Alliance (oneworld Alliance), Regional Airline (Bangkok Airways), Best Airport Services (ANA), Most Improved Airline (Hong Kong Airlines), Leisure Airline (Thomson Airways; U.K.), Inflight Entertainment (Emirates), Cabin Cleanliness (Asiana), First Class amenities (Saudi Arabian Airlines), Business Class amenities (Hainan Airlines), Transatlantic Airline (Lufthansa) and Transpacific Airline (ANA).
The SKYTRAX awards feature several award categories in addition to The World’s Best, including Best Airlines by Cabin, Best Airline Seats, Best Airline Lounges, Best Airline Catering (in-flight meals), Best Airline by Region, Best Airline Staff, Best Regional Airlines and Best Low-Cost Airlines.
|First Class Suite, A380|
Photo provide by Singapore Airlines
Best Business Class Cabin honors were accorded to Qatar Airways, Singapore Airlines, Cathay Pacific, Oman Air, Turkish Airlines, Qantas, Ethihad Airways, Garuda Indonesia, Emirates and Hainan Airlines (China).
Top ten Best Business Class Lounge honors were given to Qatar Airways, Turkish Airlines, Cathay Pacific Airways, Qantas, British Airways, EVA Air (Taiwan), Virgin
Atlantic, Etihad Airways, Emirates and Singapore Airlines.
|Air France First Class Lounge salon|
Photo courtesy Air France
JetBlue Airways (NASDAQ:JBLU) and Alaska Airlines (NYSE:ALK) were named numbers seven and nine, respectively in the World's Best Regional Airlines category. Bangkok Airways topped that list, followed by Dragonair (Hong Kong), Aegean Airlines (Greece), SilkAir (Singapore), Porter Airlines, Copa Airlines (Panama), jetBlue, Tianjin Airlines (China), Alaska, and Shenzhen Airlines (China).
Two Canadian airlines lead the list of top 10 Best Airlines in North America. Canadian carriers Air Canada and WestJet were named first- and second-best in the region, followed by Virgin America, Delta Air Lines (NYSE:DAL), United Airlines (NYSE:UAL), Porter Airlines (Canada), jetBlue Airways, Alaska Airlines, Southwest Airlines (NYSE:LUV) and American Eagle.
Virgin America was honored for having the Best Airlines Staff Service in North America, followed by WestJet, Porter Airlines, Alaska Airlines, Air Canada, jetBlue Airways, American Eagle Airlines, Hawaiian Airlines (NYSE:HA), Southwest Airlines and Delta Air Lines.
In the Best Airline Catering category, Etihad Airways won top honors for Best First Class meals, followed by ANA, Singapore Airlines, Lufthansa and Cathay Pacific Airways. Best Business Class meals honors went to Turkish Airlines, Oman Air, Qatar Airways, Cathay Pacific and Austrian Airlines.
Complete 2014 World Airline Award results are available here.
Click on photos to view larger size images.
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