Four airlines have retained their 5-Star rating from airline and airport review specialists SKYTRAX, while three airlines given the award in 2013 have not had the honor bestowed anew.
SKYTRAX renewed the five-star rating for
Japan’s All Nippon Airways (ANA) for the second consecutive year on
March 17, while three other airlines that held the coveted rating in 2013
passed SKYTRAX’s “renewal audit” and were reconfirmed 5-Star carriers earlier
this year. The agency announced it had reconfirmed Cathay Pacific, Qatar
Airways, and Singapore Airlines on Feb. 6.
Airlines with 2013 5-Star awards that have not
been renewed as of this writing are Asiana Airlines, Hainan Airlines, and
According to SKYTRAX, the rating is an
indication of an airline’s overall service, not just the in-flight experience.
“A great product is not by
itself the key to a 5-Star Airline rating, and Skytrax Star Rating also places
great emphasis on the quality of front-line service an airline provides,”
U.K.-based SKYTRAX explained on its
website. “A 5-Star Airline rating recognises airlines whose front-line
staff (across airport and onboard experience) deliver a true and consistent
5-Star standard of service delivery.”
ANA is the only airline in Japan to receive
this award, which reflects its ability to deliver a truly consistent and
high quality of product and service, according to the review firm.
In a news release announcing the award, ANA
credited a broad range of employees for the honor.
“This achievement is testament to the
consistently high levels of service provided by ANA’s frontline staff, from the
airport to the cabin,” the airlines said. ”It also recognizes the service
enhancements ANA has made during the year. [These include] expanding the range
of services available and better catering for international passengers who are
increasingly choosing to fly with ANA.”
The airline also cited improvements it is
making to airport lounges.
In addition to the SKYTRAX honor,
Qatar Airways on March 9 was named Airline of the Year at the 2014
Air Transport News Awards, held in Istanbul, Turkey. The airline’s subsidiary, Doha International
Airport (DOH), was also honored with Airport of the Year in the 10-30 Million Passenger size category.
In the midst of expanding its
service to the United States, Qatar will begin daily flights from Philadelphia
(PHL) to DOH on April 2, and from Miami (MIA) to DOH on June 10.
its part, Cathay Pacific on March 2 began non-stop service from Newark (EWR) to
Hong Kong (HKG) to complement the airline’s current four-times-daily service
from John F. Kennedy International Airport (JFK) in New York.
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