The open lobby extending up several floors, a hallmark of Hyatt Regency properties, is striking. It features the O’H American Grill that serves breakfast and lunch on one side, Red Bar & Lounge on the opposite side, and a fitness center and Regency Club Lounge in between. The Regency Club Lounge serves complimentary hors d’oeuvres and beverages and offers complimentary Internet access for guests who have achieved a certain Hyatt Gold Passport status. A FedEx office is located one floor below the main lobby and serves as the hotel’s business center.
|Guest room 2443|
The bathroom was on the smaller side with a combination tub and shower, a rather industrial looking toilet, hair dryer and the usual amenities. Small and unremarkable, but functionally fine.
On the topic of connectivity, the hotel gets high marks.
|Work station and lounging area|
Very good service overall
With the sole exception of the front desk clerk who checked me in, everyone offered excellent service. Housekeeping had a bathrobe at my door within minutes of my request, the concierge was helpful providing directions to the places I needed to be, the servers at the restaurant and the bar were efficient and polite, and everyone I passed in the hall was pleasant and offered a greeting as we passed.
Despite all those positives, there is one negative aspect that may come into play if you are driving to the property and intend to self park instead of using the valet: ease of access.
Getting into and out of the parking garage and the hotel is less convenient and far more time-consuming than it would have been at any number of neighboring hotels for a number of reasons, including the hotel’s layout and it location, next to the Donald E. Stephens Convention Center.
The road that separates the hotel and the convention center serves the convention center’s loading docks and parking garage and, as a result, is often lined with waiting semi-trucks, delivery vans, and other service vehicles. After running that gantlet, guests have to negotiate the automated entrance to the parking lot, find the parking garage, then make a fairly long trek to the hotel lobby.
Using the hotel’s “Valet Parking and Baggage Assistance” area will overcome many of the parking hassles but may not save you any time and certainly won’t do anything to shorten the hikes within this rather large hotel.
If your trip involves a conference or a series of meetings at the hotel or the conference center, you’ll probably find that a minor inconvenience. However, if you go back and forth between off-site meetings and your hotel and room several times during the course of the day, you may wish to consider a property that makes it easier to come and go.
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Photos by Carl Dombek
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