I'd stayed here before, so I had our administrative assistant book me here for this trip. Generally, there's a lot to recommend it, even for business travelers who are sans kids and not shopaholics. The rooms are comfortable, free wi-fi is included, the restaurant is pretty good, the bar is also OK (if slightly overpriced), and they do have a shuttle, both to/from the airport and the mall.
The biggest challenge is the A/C. It's on for six minutes, off for three. All night. All FREAKIN' night. I've timed it. And it's as loud as one of those window-mounted A/C units at the Comfort Inn down the street.
If you're not a light sleeper (and apparently I'm a lighter sleeper than I once thought) you'll be fine. If not, be advised.
After the first night, I notified the front desk about the A/C noise. They said they'd have maintenance look into it. In my estimation, they should have offered to move me to another room.
When I returned from my day at the office, I couldn't tell if anything had been done. There was no note or voice mail to say, "We looked into it and (fixed it)(determined there was nothing wrong)(or whatever)." So another night of less-than-wonderful sleep.
When I got home, I checked my previous review on TripAdvisor and was reminded of many of the things I didn't like about this hotel, including slipshod service during my last visit. That confirmed it for me: service is not this hotel's strong suit.
Next time I'm in the Twin Cities, I'll definitely be staying somewhere else.Visit my main page at TheTravelPro.us for more news, reviews, and personal observations on the world of upmarket travel.
Photo by Carl Dombek
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